Despite a concerted effort to keep my inbox tamed, it’s now back above 30 undealt-with emails. While falling behind, I’ve noticed some recurring – and annoying – behavioral patterns. I’m sure the list is incomplete, so feel free to share!
“The two-for” – a person who always — always— sends a second mail with the attachment they forgot to include the first time. I can’t tell if the person is genuinely a flake or if they’re just pining for the return of corporate instant messaging. One wants to post a sign on their monitor: always wait at least 30 minutes after eating receiving the first message before swimming responding. “I must copy my manager on everything” – the sender wants to ensure their manager knows they’ve made a token effort to be “proactive.” Note the air quotes. (It’s also possible the sender’s manager “wants to be kept in the loop for minutiae” (cough: micromanages) or needs a high message count to justify her Crackberry.) I used to whittle the Cc list down, but have since decided that it’s best to keep the list going. “I must copy your manager on everything, too.” – If I’m the sole entry on the “To:” list, the sender is implying I won’t respond to their request by overtly creating an audit trail. Their manager is copied, too, as if to say, “See, I warned them to check their blood pressure / Beware of the Ides of March / Soylent Green is people — but they did not listen.” What usually happens is my over-detailed, super-helpful response will usually elicit a walk over for the executive summary. “The Escalating Cc:” – two people in an email discussion have differing opinions. Instead of, like, actually walking down the hall and having a conversation, they start adding additional people to the discussion. Sometimes this will devolve into the passive aggressive tone. Paraphrasing an exchange that might hypothetically have gone out to an entire department: “I don’t want to blame anybody, I want to fix the problem.” [three sentences later] “[…] but Bobwas the last one to touch it. I will ask Bobwhen Bob****comes in what Bobdid to cause the system to become hopelessly broken.”
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